If you own a business, phone systems are essential for your organisations operations. However, investing in a business phone system is not just about trying to find the cheapest option that you can get. Your choice of business phone system will not only improve on the operations of your business but also can have a significant impact when it comes to gaining a competitive edge over other rivals in your industry. As such, it is prudent to select business phone systems based on the features they can provide your individual business with. The technology that is used in business phone system has grown in leaps and bounds over the years. Here are some of the features that you can consider when investing in a business phone system.
Computer Telephone Integration for your business phone system
Computers are a staple for every single business no matter what industry you are in. Therefore, it would only make sense to invest in a business phone system that can be integrated to your business' computer network. Computer Telephone Integration, also referred to as CTI, can be done using a number of applications. Once the CTI has been set up, your business is set to enjoy several benefits such as easy routing of phone calls to various departments, automatic display of customer information when a call is incoming, history of products or services the customer has bought from your business and more.
Call recording for your business phone system
Another feature that both small and large-scale businesses can benefit from is call recording. When it comes to call recording, you have the option of either opting for unlimited call recording or choose to have the business calls recorded depending on the length of the conversation. There are a couple of reasons why call recording would be advantageous for your business. Firstly, your customers feel a sense of appreciation that the business is keeping tabs on their customer experience. Secondly, your employees that handle your business phone calls stay on task knowing that the calls are being recorded for quality control.
SIP support for your business phone system
SIP stands for Session Initiation Protocol. This is a feature that gives you control over communication that is being carried over internet protocol based systems such as VoIP calls. SIP support for your business phone systems affords you benefits such as the ability to carry out conference calls with multiple users, click to chat on your business website and more.